FedEx Employee Assessment Practice Test

These questions are part of the practice quiz. Start practicing

• Where does a sales professional go to submit a pricing request for a new customer?
• In FedEx shipping terminology, which unit is used to measure package weight in the examples provided?
• In 200 scans, 2 mis-scanned barcodes, what is the accuracy rate?
• A customer reports a lost package and asks for a replacement; you have limited authority. What should you do?
• A last-minute request with limited resources; best approach?
• In 500 entries, 4 errors. Is target 99% accuracy achieved?
• Which system is used to set up a regularly scheduled FedEx Ground pickup for a new customer?
• Which company is described as the world's largest express transportation company?
• A teammate is consistently late; you should
• What is the average weight per shipment in the manifest (12, 7, 9, 15, 14 kg)?
• A container's volume is 480 cubic feet. If 65% is used by goods, how many cubic feet are occupied?
• When a barcode mismatch occurs, which sequence correctly describes the corrective action?
• Visibility benefits customers by enabling them to do what?
• Which of the services below is door-to-door international service for less urgent freight between 151 pounds and 2200 pounds and it is backed by a Money-Back Guarantee?
• Under the Money-Back Guarantee for FedEx Freight Priority shipments, pricing is based on which rate scales?
• What is the proper action when you notice a safety hazard but others haven't noticed yet?
• What is the weight restriction for FedEx Home Delivery Service?
• You are asked to process a high volume of orders; what is the best approach?
• What term describes a situation where the billable weight exceeds the actual weight because of large package dimensions?
• What is the difference in kilograms between dimensional weight (15 kg) and actual weight (12 kg)?
• Which city is listed as a FedEx Express Network Hub?
• Customers who credit their own FedEx Ground Barcode labels must get them approved before they can be used except
• What is required to be fixed on every package that moves through the FedEx Ground Network?
• What is the maximum weight and maximum length plus girth allowed for FedEx First Overnight, Priority Overnight, and 2 Day?
• If an audit of 400 records has 20 errors, what is the accuracy percentage?
• Shippers can provide information to FedEx Ground electronically using which system?
• Which service offers residential service with final delivery by the U.S. Postal Service?
• Which action is emphasized to prevent rerouting when loading shipments?
• An order is misrouted due to labeling error; best action?
• If a loading dock is congested and shipments are delayed, what is an appropriate action?
• To maintain safety near forklifts, which practice is recommended?
• If a SKU is misrouted due to a barcode mismatch, what should you do?
• Label printing is misaligned; what is the correct action?
• Based on the described list of common errors, which item is NOT listed as a common error?
• Given a typing rate of 42 words per minute with 95% accuracy, what percent of the target rate do your correct words per minute represent?
• To determine if a Certificate of Origin is needed, what number should you call FedEx International Customer Service?
• When handling hazardous materials requiring special packaging, what do you do?
• How is the FedEx Closed-Loop network an advantage?
• Which service specializes in cost-effective small package shipping and offers day definite delivery?
• What is the maximum weight permitted per piece on FedEx Ground Freight shipments?
• A warehouse has 1,200 items, 15% reserved. How many are available for new orders?
• Which of the following is a customer benefit of FedEx Earned Discount pricing?
• Observing 99.2% accuracy after 500 entries with 4 errors indicates which of the following?
• Which of the following is a benefit associated with the FedEx Ground Bar Code?
• What does 'visibility' mean in FedEx terms and how does it help customers?
• Which city is a FedEx Express Network Hub?
• What is the billable weight for a 30 pound domestic FedEx Ground package with dimensions of 29.75 by 15.25 by 14.5 inches?
• Which service uses FedEx Trade Networks to provide clearance for FedEx International Ground shipments to Canada?
• How many Express Network Hubs are listed for FedEx Express?
• One label print error in 100 labels; recommended action?
• Which term describes the relationship between the space an item occupies and how much it weighs?
• What is one key purpose of the pricing resources in the FedEx sales portal?
• What are the two service levels available to customers who ship FedEx Freight?
• Two urgent shipments; one due in 2 hours, one due in 90 minutes; which should be prioritized?
• Which service is designed for international shipments that are heavier and not time-critical, delivering door-to-door?
• Which FedEx service is typically used for residential delivery with final mile by USPS?
• Which of the following is NOT listed as a step in the FedEx Ground package life cycle after the origin station?
• What is the most common customs document required for most non-document international shipments and all FedEx International Ground shipments?
• Which term describes a shipment that weighs 175 pounds but is rated at 200 pounds?
• What best describes the typical FedEx ShipManager at FedEx.com customer?
• In a batch of 60 shipments, you find 3 address digits incorrect. What is the error rate?
• Which of the following is a stated benefit of the FedEx Ground Bar Code?
• How many international regions is the FedEx Global Network comprised of?
• The FedEx Freight 100 Rules Tariff covers which kind of information?
• What are the size restrictions for FedEx First Overnight, FedEx Priority Overnight, and FedEx 2Day?
• A batch of 500 records is processed at 0.8 seconds per record. How long does it take?
• Which time-definite service should you recommend when a package must arrive the next day, but at a lesser cost?
• During winter, a shipment is delayed by weather; best practice?
• Which shipping service is fastest based on the described timelines?
• What do highlighted numbers on the barcode represent (Last 15 digits)?
• When dealing with a damaged item that cannot be delivered, what is best practice?
• There is a safety hazard at the dock (spilled liquid). What action should you take?
• To meet a target of 98% accuracy across 200 entries, how many errors are allowed?
• What is the formula used to calculate the dimensional weight for a FedEx Express International package?
• Which of the following is a benefit of barcodes to FedEx Ground operations?
• Backlog is 50 orders; daily capacity is 25; when will backlog be cleared if started today?
• A manifest has a missing tracking number on 1 line out of 120. What percentage is missing?
• A box has dimensions 60 cm x 40 cm x 25 cm. What is its volume in liters?
• Which service level corresponds to a 4:30 P.M. delivery commitment to a commercial location on a two-day service?
• Which resource would a shipper use to view international shipping tools and requirements in one place?
• What is the maximum weight allowed for an Express Parcel?
• Which option accurately reflects a feature of the FedEx Home Delivery Service option?
• What is the role of FedEx International Controlled Exports (FICE) for controlled export shipments from the U.S. and Puerto Rico?
• You receive a damaged package with a torn label that is unreadable. What is the best course of action?
• Which statement is true about the FedEx Ground Bar Code system?
• What is the primary purpose of lockout/tagout during maintenance?
• If a package label is unreadable, proper procedure before shipping?
• What does the abbreviation SU stand for in packaging descriptions?
• Which of the following best describes a characteristic of a FedEx Express Freight shipment?
• Which statement best describes cross-dock operations in terms of storage?
• In dimensional weight calculations for FedEx Express International shipments, which divisor is used?
• Which policy is described by the rule that all packages over 50 pounds must be handled with a two-person lift?
• What is the required type of packaging and the maximum length when shipping a package in the FedEx Ground network?
• In dimensional weight calculations, what is the formula used with a dim weight divisor?
• Convert 400 seconds into minutes, rounded to two decimal places.
• Which two factors most commonly determine FedEx shipping charges?
• Which statement correctly describes the 70-pound weight restriction?
• If you handle 60 emails at a rate of 15 per hour, how long does it take?
• Which service name corresponds to the option that uses FedEx Trade Networks to provide clearance for Canada-bound shipments?
• What percentage did the rate increase when moving from $320 to $339.20?
• What is the transit time for a FedEx Ground Package to Hawaii?
• According to the note, what should you do when delivery times may vary due to weather?
• Which online system is a one-stop resource for assisting the customer with international shipping?
• If a manifest lists weights 12, 7, 9, 15, and 14 kilograms, what is the total weight of all five shipments?
• Which option is one of the FedEx Global Network's five international regions?
• Which service will be the most cost-effective for the customer when shipping software to several international destinations?
• If you type 42 words per minute with 95% accuracy, how many words per minute are correct?
• If a package weighs 160 pounds, which FedEx service is appropriate?
• Which document is commonly used by customs as the primary clearance paper for shipments?
• What is the weight limit for an Express Standard Overnight Package?
• What online tool provides registered customers with real-time shipment availability?
• A truck consumes 0.08 gallons per mile. With a 60-gallon tank, what is the maximum distance on a full tank?
• For a FedEx 2 Day service to a commercial location, what is the standard delivery commitment time?
• Which package description identifies an office chair shipped fully assembled?
• Which role reduces customer uncertainty regarding costs, procedures, and limitations associated with trading in different international markets?
• The philosophy "I will make every FedEx experience outstanding" is known as what?
• What are the size restrictions for FedEx First Overnight, FedEx Priority Overnight and FedEx 2 Day?
• When shipping FedEx Ground Freight, what is the per piece maximum weight limit?
• In 100 entries with 7 errors, what is the accuracy percentage?
• For shipments sent via FedEx International Ground to Canada, which service will use FedEx Trade Networks to provide clearance?
• If 65% of a container is used, what percentage remains unused?
• Which is a feature of the FedEx Ground Package Returns Program?
• Which option best describes the maximum weight for shipments under the listed time-definite services?
• A truck has a maximum payload of 50 kilograms. A manifest lists shipment weights of 12, 7, 9, 15, and 14 kilograms. How many shipments can be loaded without exceeding the limit?
• Which option enables a customer to choose a specific delivery day within FedEx Home Delivery?
• Which option best describes the purpose of a barcode on a FedEx package?
• How does the Money-Back Guarantee apply to FedEx Freight Priority shipments?
• A package measures 20 x 12 x 8 inches. Using a dim weight divisor of 139, what is the dimensional weight in pounds (rounded to one decimal)?
• How do you schedule, or change, a regularly scheduled FedEx Ground pickup for an existing customer?
• In 200 scans, 2 mis-scanned barcodes, what is the accuracy rate?
• Which of the following enter into a service agreement to act on behalf of FedEx in non-U.S. locations?
• FedEx Billing Online (FBO) is available for all FedEx companies except which one?
• Which pricing approach allows customers to lower rates as their shipping volume increases?
• The Express Freight Delivery commitment is determined by which piece of information?
• Which FedEx Home Delivery Signature Option is available only for residential addresses?
• If each pickup takes 12 minutes, how many pickups can be completed in 60 minutes?
• According to the process described, which action is part of ensuring correct shipment?
• Which resource provides complete information for all FedEx Freight accessorial services?
• Which city is NOT listed as a FedEx Express Network Hub?
• What are the three levels of the FedEx operating strategy?
• In a batch of 60 shipments, 3 address digits incorrect. What is the error rate expressed as a percentage?
• What is the primary use of the system that allows FedEx Ground customers to provide shipment details electronically?
• A manifest has a missing tracking number on 1 line out of 120. What percentage is missing?
• A customer calls with a complaint about late delivery; what is appropriate to do during the call?
• What action should a FedEx Sales Professional take when a customer is shipping Express Dangerous Goods (DG)?
• If the actual weight is 8 pounds but the dimensional weight is 14 pounds, which weight is billed?
• Which statement best describes the difference between Express Parcel and Express Freight?
• A customer requests sensitive information. What should you do?
• Which delivery option is available with FedEx Home Delivery Service?
• Lockout/tagout is used with which equipment?
• What is used to collect essential information for packages when data is not transmitted electronically through EDPI?
• Which of the following is used by Customs as the primary document to clear shipments?
• Which option is one of the FedEx Global Network's five international regions?
• Safety in a warehouse: when walking near moving forklifts, what should you do?
• Where would you go to find the most current information on FedEx Freight Accessorial services?
• Base shipment rate is $320. If a surcharge of 6% applies, what is the new rate?
• In a 400-record audit with 12 mistakes, what is the accuracy percentage?
• You notice a discrepancy between the manifest and the actual items; best action?
• A code that uniquely identifies each package for sorting, tracking, and invoicing is called what?
• What is the international standard setting body which governs world-wide proprietary industrial and commercial shipments?
• A frustrated customer about a late delivery; best approach?
• If processing 800 records at 3 seconds per record, how long would it take?
• If processing requires 3 seconds per entry, how long to process 450 entries?
• Spill response: after recognizing a hazard, what is the next step?
• What is the most often requested invoice adjustment for FedEx Express shipments?
• Which program is designed to handle returns with service coverage within North America?
• Cross-dock inbound shipments describe which process?
• What FedEx Home Delivery option can a recipient use to schedule deliveries on a specific day Tuesday through Saturday?
• Which character on a FedEx Ground package label indicates a FedEx Home Delivery shipment?
• One label print error in 100 labels. What is the recommended action?
• What is the error rate, as a percentage, for 100 entries with 7 errors?
• What payment options are offered by FedEx Ground COD service?
• The 'Indirect Signature Required' option is designed for which type of delivery?
• For FedEx Freight accessorial charges, which tariff contains the most current rules?
• A rush order arrives after cutoff; best action?
• Which weight is billed, and by what percent is it greater than the actual weight, when dimensional weight is 15 kg and actual weight is 12 kg?
• Do shipments containing rough diamonds require customers to file Electronic Export Information (EEI)?
• What should be included on the Bill of Lading for a FedEx Freight HAZMAT shipment?
• Which phrase best describes FedEx's commitment to customer experience?
• After pickup and origin station, what is the first additional step in the FedEx Ground package life cycle?